If you think you know what the issue might be and need to communicate this issue to the TSS enter your ticket directly without helpdesk intervention.  Use your Google account to login.

Click here to enter a support request in Incident IQ

IT Helpdesk

Use the name above in Google Hangouts chat to start a new conversation directly with our helpdesk during business hours from 8:00am-4:00pm. This can be a chat, audio call, or video call with your device. Even if after hours we will see the chat the next business day and chat back with you.

ithelpdesk@wenatcheeschools.org

You can email our help desk and get a quick reply to your concern.  The helpdesk staff might ask for a chat session or a control session to show you how to fix the issue, or they may do a ticket on your behalf to get your TSS and/or TRT the information they need to help you out.

509-664-3865 (Press #4)

Our helpdesk specialist will answer the phone during normal business hours from 8:00am to 4:00pm. If you leave a voicemail message she will return your call, put in a suport ticket on your behalf, or contact you via another method. Please leave your name, location, and issue on the message.