Skip to main content

Limitless Potential. Real-World Ready

Technology

Technology

A young girl with long blonde hair smiles while sitting at a desk with a laptop in a classroom.

Our Commitment

The Wenatchee School District remains dedicated to closing the digital divide and ensuring every student can leverage technology for academic success. We will continue investing in the tools, infrastructure, and support necessary to realize this vision. Together, we can build a brighter future for all Wenatchee students.

 

Our Promise

We promise to build a foundation of diversity, equity and inclusion from which each student emerges future-ready.

Marlin Howell, Director of Technology

Marlin Howell, Director of Technology  
Phone: 509-888-5249 x10249
Email Marlin Howell

Tech Support

Email our Helpdesk

Send a message to ithelpdesk@wenatcheeschools.org to auto-generate a support ticket. When emailing, please include details such as the issue you're experiencing, your school or building location, and any relevant device or room numbers. Most follow-up communication will occur through the Incident IQ ticketing system, so be sure to check your email for updates and replies.

Live Chat with Help Desk

Use ithelpdesk@wenatcheeschools.org in Google chat to start a new conversation directly with our helpdesk during business hours from 8:00am-4:00pm. This can be a chat, audio call, or video call with your device. Even if after hours we will see the chat the next business day and chat back with you.

Phone our Help Desk

509-664-3865 (Press #4) Our helpdesk specialist will answer the phone during normal business hours from 8:00am to 4:00pm. If you leave a voicemail message someone will return your call, put in a suport ticket on your behalf, or contact you via another method. Please leave your name, location, and issue on the message.

Guidelines, Policies and Forms

  • Optional Student Device Assurance

    The Wenatchee School District offers an optional protection plan to safeguard your student’s school-issued device. You must choose to enroll in or decline this coverage every school year.

    * This plan is only necessary for students in grade levels authorized to take devices home daily.

    🛡️ What is Covered?

    The plan protects the device both at school and at home against:

    • Accidental drops and cracked screens
    • Liquid damage and spills
    • Fire, flooding, natural disasters, and lightning power surges
    • Vandalism or theft (Requires an official police report to be covered)

    What is NOT covered? Standard loss, misplacement, or leaving the device unattended without supervision.

    💰 Cost & Repair Limits

    The assurance plan costs $26 and allows up to two covered incidents per school year:

    1st Repair
    $26
    Covered by your initial enrollment fee.
    2nd Repair
    $26
    Billed as a flat co-pay fee if needed.
    3+ Repairs
    Full Rate
    Billed at full price for parts & labor.

    📝 How to Enroll & Pay

    Please complete enrollment requirements and submit payment within 60 days of the start of the school year:

    Step 1: Fill Out the Form Complete the required Device Assurance and Coverage Form using the online portal or a printed copy (available via links below).
    Step 2: Submit Your Payment
    • Pay Online: Process electronic payments quickly using the secure web payment engine link below.
    • Pay in Person: Bring cash, check, or a credit card directly to your student's school main office.
       
  • Item / Repair Description Cost
    iPad Repairs & Replacements
    iPad shell TBD
    iPad camera TBD
    iPad screen $150.00
    On/Off button TBD
    Volume TBD
    Headphone port TBD
    iPad cord $20.00
    iPad charger brick $20.00
    iPad keyboard case $110.00
    iPad external keyboard $75.00
    iPad case (non keyboard) $50.00
    iPad full replacement if lost or not returned $450.00
    Chromebook Repairs & Replacements
    Chromebook screen $150.00
    Chromebook adapter $20.00
    Chromebook keyboard $25.00
    Chromebook individual key $25.00
    Chromebook touchpad $25.00
    Chromebook charging port $100.00
    SD port $100.00
    USB port $100.00
    Headphones port $100.00
    I/O HDMI $25.00
    Speakers $25.00
    Charger brick $25.00
    Webcam or webcam housing $25.00
    Outershell (each: bottom case, clamshell, or bezel) $25.00
    Chromebook full replacement if lost or not returned $350.00-$450.00
    Hotspot Repairs & Replacements
    Hotspot $100.00
    Hotspot power cord $25.00
    • 2022 Electronic Resources and Internet Safety 6.24 English | Spanish
    • 2022F1 Procedure - WSD Electronic Resources and Internet Safety 8.24 English | Spanish
    • 2022F2 Procedure - Form - Electronic Resources 08.18 English | Spanish
    • 2022P Procedure - Electronic Resources and Internet Safety 6.24 English | Spanish
    • 2023 - Digital Citizenship 6.24 English | Spanish
    • 2023F2-Artificial Intelligence Classroom Protocol 6.24 English | Spanish
    • 2023F4-Student Artificial Intelligence Use Pledge 6.24 EnglishSpanish
  • The Technology Department is a supportive division under the Director of Technology, supporting technology equipment, network services, telephone systems, electronics (alarms, clocks, bells) hardware standards and refresh, help desk services, building technology support, teacher instructional technology support, purchasing, planning, and visioning.

    Computer Hardware Repair

    • Physical repair of all computer hardware to include desktop and laptop cpu, monitors, printers
    • Parts ordering for all repairs and replacements

    All local area network (LAN) services to include:

    • New wiring design for network connectivity inside buildings
    • All switch installation for group network access
    • All wireless access and configuration
    • Ricoh Management

    All wide area network (WAN) services to include:

    • New circuit design for network connectivity outside buildings/ building to building
    • Internet service from the building through the K-20 network
    • Firewall and content filter management
    • Network performance monitoring

    Servers

    • Electronic mail (email) account and service management
    • Domain and web service support
    • Virtual Servers
    • Windows server support
    • Macintosh server support

    Telephone Systems

    • System design
    • Programming and upgrades
    • Module, handset, and license purchasing

    Digital AV

    • Purchasing, installation, management of digital projectors.
    • Purchasing, installation, management of classroom audio.
    • Purchasing, installation, management of document cameras.
    • Purchasing, installation, management of classroom AV control systems.
    • Management of online monitoring systems for digital AV systems

    Alarm Systems

    • Fire
    • Security

    Help Desk

    • Online Helpdesk via phone or chat
    • TSS (Technical Support Specialist). First responder for all building support

    Website – Electronic Document Control

    • Online document creation and management
    • Qualtrics surveys and workflows
    • Web design assistance

    Instructional Support

    • In person and online support of teaching staff
    • Collaborative coaching around digital instruction
    • Planning and purchasing for classroom technology

    Mobile Device Management

    • Management of our Mobile Device Management system (Filewave)
    • Management of Google Workspace

    Other Services

    • Technical consulting, hardware refresh, and standards for all staff and students at all levels
    • Levy and department budget management
    • Repair and maintenance of fire and security systems not using 3rd party contracts
    • Specialized electronic support as requested
    • District asset inventory and surplus process